New Long Service Leave Rules

The Long Service Leave Act 2018 (Victoria) came into effect on 1 November 2018. It brings some important changes that employers need to be aware of: 1. Entitlement to LSL Previously employees were entitled to LSL after 10 years of continuous service with one employer. Entitlement to take LSL is now down to 7 years. If […] Read More

FISH!

FISH! You may ask what the #!$@ do fish have to do with an accounting firm? Fish is in fact the name of a best selling business book – by Stephen C Lundin Ph.D, Harry Paul and John Christensen – a powerful parable that will help you love the work you do – even if […] Read More

Look For Solutions, Not Just Problems

I remember attending a seminar and as we walked in noticing a power point slide on the screen. There was three lines; Those who say it can’t happen Those that say it can happen Those that make it happen.    Look For Solutions, Not Just Problems Problems (or challenges, as they should be called in some […] Read More

Repeat customers

I was reading an interesting article recently titled “Dentists revenue jumps with one simple process change”. The article was referring to ‘getting your customers to come back more often’. This is just one of four ways to grow your business. Apparently you should visit your pain free dentist every 6 months. Whilst in the article […] Read More

5 lessons from customer service systems failures

I’d like to share with you an experience that may wife and I recently had in order to demonstrate what can happen when customer service standards are flawed or fail. Last year we had the fantastic experience of spending five weeks in India. What a great and enlightening experience! However, the memories of that experience […] Read More