The search is over – MYOB have made AccountRight improvements

MYOB have made some vital improvements to their AccountRight software packages over the past few months. There is one particular improvement that I think a lot of AR users will find extremely beneficial, and is definitely blog worthy because this MYOB discovery made me oh so happy I think I jumped out of my chair […] Read More

ATO Scam Warnings

After a run of phone calls from clients who have received text messages from the Tax Office, I thought it was a timely reminder of what to keep an eye out for to keep yourself safe from scammers. The Tax Office are using electronic communications more and more to communicate with clients about upcoming lodgements, […] Read More

New Long Service Leave Rules

The Long Service Leave Act 2018 (Victoria) came into effect on 1 November 2018. It brings some important changes that employers need to be aware of: 1. Entitlement to LSL Previously employees were entitled to LSL after 10 years of continuous service with one employer. Entitlement to take LSL is now down to 7 years. If […] Read More

FISH!

FISH! You may ask what the #!$@ do fish have to do with an accounting firm? Fish is in fact the name of a best selling business book – by Stephen C Lundin Ph.D, Harry Paul and John Christensen – a powerful parable that will help you love the work you do – even if […] Read More

Look For Solutions, Not Just Problems

I remember attending a seminar and as we walked in noticing a power point slide on the screen. There was three lines; Those who say it can’t happen Those that say it can happen Those that make it happen.    Look For Solutions, Not Just Problems Problems (or challenges, as they should be called in some […] Read More

Repeat customers

I was reading an interesting article recently titled “Dentists revenue jumps with one simple process change”. The article was referring to ‘getting your customers to come back more often’. This is just one of four ways to grow your business. Apparently you should visit your pain free dentist every 6 months. Whilst in the article […] Read More

5 lessons from customer service systems failures

I’d like to share with you an experience that may wife and I recently had in order to demonstrate what can happen when customer service standards are flawed or fail. Last year we had the fantastic experience of spending five weeks in India. What a great and enlightening experience! However, the memories of that experience […] Read More