Repeat customers

I was reading an interesting article recently titled “Dentists revenue jumps with one simple process change”. The article was referring to ‘getting your customers to come back more often’. This is just one of four ways to grow your business. Apparently you should visit your pain free dentist every 6 months. Whilst in the article […] Read More

5 lessons from customer service systems failures

I’d like to share with you an experience that may wife and I recently had in order to demonstrate what can happen when customer service standards are flawed or fail. Last year we had the fantastic experience of spending five weeks in India. What a great and enlightening experience! However, the memories of that experience […] Read More